Alexis Beltrando –
Giving my guests the best experience is my passion.
I'm a concierge and receptionist with ambitions to become a Chief Concierge with the distinction Les Clefs d'or.
Currently in a roadtrip around Japan, I am a person open to all opportunities and looking for challenges.
I have a car, speak fluently English & French and have a B1 level in German.
MY STRENGTHS
Ambition
There's no stopping me, I'm always looking to surpass myself and give the best of myself.
Projects are my main source of energy.
Passion
The actions I take are always done with a heart and a smile. That's what makes me happy every day.
Focus
Being precise and giving all my energy task by task is my trump card for achieving my goals.
MY EXPERIENCE
Apprentice - Assistant Front Office Manager - Hotel le Provençal ***
September 2021 - September 2022
I was lucky enough to be able to organize the opening of a hotel for a new season in advance. I was also able to manage staff schedules, participate in the management and sale of seminars and weddings, and take part in yield management and hotel communications.
Receptionist - Hotel le Provençal ***
April 2021 - September 2021
For me, this first season was the fruit of a lot of learning and pushing myself. It enabled me to make my customers happy and to learn the basics of my profession in the field.
(Job on the side) Night Auditor - Ibis Styles Toulon / La Seyne ***
October 2020
These few weeks enabled me to get to know the other phase of activity in a reception facility: night-time. This enabled me to acquire a great deal of autonomy.
Trainee Reception / Housekeeping - Ibis Styles Toulon / La Seyne ***
August 2020 - September 2020
During this internship, I discovered my first real approach to customer contact. The course was set.
(Job on the side) Waiter & Kitchen - Domaine du Pourret
August 2019 - January 2020
Following my internship with this company, I was able to continue this partnership in order to finish the season I'd started and hone my experiential and wedding skills.
Trainee Waiter, Kitchen & Weddings - Domaine du Pourret
May 2019 - July 2019
During this internship, I was able to start discovering the wedding professions and, for the first time in the field, apply my knowledge of the hotel and restaurant business.
Receptionist - Sofitel Sydney Darling Harbour *****
October 2022 - December 2023
I've now finished this adventure, during which I've significantly improved my English. I'm now pretty much fluent. I've learned to handle a lot of guest complaints (due to the big amount of rooms) and I've also learned to get organised and productive to manage the huge amount of guest coming at the desk
I became super rigorous, and I've been doing both Front Office and Switchboard. It's been a once-in-a-lifetime experience, as everything was bigger and more challenging, but it's been a real pleasure to work there. !
Concierge / Guest Service Agent -
Eichardt's Private Hotel *****
January 2024 - August 2024
New Zealand has been a new country, a new challenge to overcome!
Working in this small Boutique Hotel is an entire new level of Luxury.
This personalised service and small amount of rooms allows me to go deep in the experience provided to the guest. Every small detail is important to deliver the best stay possible
Planning guest itineraries, in advance or last minute is a pleasure. Working close with all the businesses from the town give you a feeling of knowing everything around you.
This has been the best experience I've ever had in hospitality industry
Guest Service Agent -
Hilton Queenstown Resort & Spa *****
August 2024 - January 2025
A new property for a new challenge.
Looking for more action and stress, moving to the biggest hotel in Queenstown was an opportunity for me to get back to the busier days.
The idea was to be able to reach Duty Manager in this property but due to visa situations, this wasn't possible to arrange. This was however a great experience within an amazing work team.
EDUCATION BACKGROUND
Bachelor degree Hospitality & Catering industry (Apprentice) -
Isthia - Toulouse
Septembre 2021 - Septembre 2022
Advanced Diploma Hospitality & Catering industry -
High School ''Anne Sophie PIC'' - Toulon
Septembre 2019 - Juillet 2021
EXTERNAL EXPERIENCES
First semester Health Course - Marseille
August 2017 - November 2017
Member of a professional dance company Rev'Olucion
December 2017 - August 2018
Scientific Senior Secondary Certificate -
La Garde
September 2016 - July 2017
MY CREATIONS
Thesis Bachelor Degree (FR):
Direct booking vs. OTA: Towards new hotel marketing strategies
REFERENCE WORDS FROM PREVIOUS WORK PLACES